Consumers receive food items with ‘life’ in it

NT Correspondent | NT

Bengaluru: In a Bizarre turn of events, a food delivery application Swiggy has come under scathing criticism after two separate consumers found snails on their orders.

This comes after the food delivery company had released their data on most number of orders.

Two consumers took out their frustrations on X, previously Twitter, by posting the pictures and video of the food items containing live snails in it.

On Saturday, an X user and a resident of Bengaluru, Dhaval Singh posted a video of a snail slugging on a food item ordered from Swiggy.

The post with the details of the order from Leon’s Grill restaurant caught the attention of Swiggy’s customer care who assured to resolve the issue.

However not 24 hours later, another incident came to light and this time the post on X, showed a wrap from Subway having a snail.

The reaction from the cutomer care executive attracted surprise and disgust from the netizens.

Several users criticised the standards of the kitchen at Leon’s Grills and Subway restaurants while others mentioned how the customers fotunately had saved their lives, stating that “uncooked snails are toxic and the virus inside it could make a human paralyzed.”

The posts also got some humorous replies from netizens. In the post that had Subway’s order, Swiggy had ensured a customer, Sonal Kulkarni, that necessary action be taken against the fast-food restaurant.

The consecutive turn of incidents like these should put the health department of the Bruhat Bengaluru Mahanagara Palike (BBMP) on their feet and standards of kitchens in these restaurants must be scrutinised.