We focus on solutions rather than just react to situations: Bengaluru city top cop

Bengaluru

As a pivotal figure in maintaining law and order in India's most vibrant city,  Seemanth Kumar Singh a 1996 -batch IPS officer took charge as the Bengaluru City Police Commissioner right after the RCB victory parade stampede. His exemplary contributions and notable efforts during the COVID-19 pandemic demonstrated his commitment to public service and crisis management.Through crowd funding, Singh provided oxygen concentrators to the victims and aided migrant workers with food supplies and necessary assistance. He aims to prioritise public safety and restore public trust in the city’s law enforcement following his appointment as the city commissioner. His leadership is keenly anticipated by citizens. 
 

Q. What is the measurable outcome of people-centric policing?  

Bengaluru is a vibrant city that presents new challenges every day, but I have found it to be remarkably peaceful. Having worked in various places, I appreciate the city's dynamic nature. Our team adopts a proactive approach, focusing on solutions rather than just reacting to situations. This mindset allows us to think creatively and approach each day with a fresh perspective. We are also leveraging technology to enhance our services, particularly in our police command center 112 (emergency helpline number), where we have upgraded our system to handle 150 additional calls, significantly improving our response.Thanks to the new SIP system, allowing us to serve the city better.

We receive approximately 1,800 calls daily, addressing issues like road rage, mobile snatching, and minor accidents. Our team responds promptly, often curbing crimes on the spot. Our average response time is 9 minutes and 30 seconds, including feedback.  To ensure safety at night, we have 243 patrol vehicles deployed round the clock, alongside local police. This has led to a significant drop in night time crime rates, with calls reducing to just 10 percent of daytime volumes. Weekly briefings are held every Tuesday with senior officials to discuss strategies and ensure these discussions cascade down to the constable level.
 

Q.  The aftermath of the RCB victory parade stampede has been a challenging time for the police force, affecting their morale and highlighting a disconnect between the police and the public- Your comments?

The unfortunate RCB stampede was a tough lesson for us, and we have taken it as an opportunity to introspect and improve our systems. Over the past three months, we have implemented corrective measures and reinforced our training on crowd control. Our officers, from senior ranks to constables, have been trained in Standard Operating Procedures (SOPs) to handle large gatherings effectively. We have realized the importance of understanding crowd behavior and studying event specifics, such as the nature of the gathering, the organizers, and potential flashpoints.

While the matter is sub judice, we are working diligently to enhance our preparedness for large events. We have successfully managed several major events since the stampede, including the Prime Minister's visit to the city, where he attended functions at multiple venues, and the Ganesha festival, which saw massive processions pass through sensitive areas (Nagavara-Tannery Road - Ulsoor lake and Vidyaranyapura-Yelahanka ) roughly through 15 kms with over 25,000 participants each.

For the Ganesha festival, we deployed around 7,000 police personnel and put in place detailed crowd control measures, including studying crowd patterns and behavior. Our focus is on continuous improvement, and we're working hard to ensure that our police force is equipped to handle any situation effectively. We understand the importance of regaining public trust, and we are committed to doing better.
 

Q. What measures can be taken to enforce lane discipline, reduce traffic congestion and improve road safety considering many commuters drive in a zigzag manner? 

We are working on introducing lane discipline on highways and elevated roads like NICE corridors, where lane jumping is a major cause of accidents. However, it's challenging in heavy traffic areas like the CBD(Central Business District) due to poor infrastructure. We are also collaborating with the five new corporations(Greater Bengaluru Authority) to address local issues, and we have identified 10 priority areas to tackle roadblocks and congestion, such as Marathalli, Ibbalur junction, Mysore Road, Richmond Road, Mekhri Circle etc.Decentralizing the system has given us more say, and we are getting a good response so far.

Q. How do you ensure women safety beyond CCTV surveillance and what steps will you take to prevent crimes against women?

We have encouraged the public to download the KSP(Karnataka State Police) app, which features ‘Safe Connect’ with video chat, providing reassurance to victims that they're being monitored by the police. Additionally, our 50 Safety Islands have received genuine distress calls, with the Majestic area being the highest in terms of call volume. These islands serve as a resource for those without mobile access to seek police assistance.

Q. Given the rising drug abuse issue in Bengaluru, what steps would you take to curb drug trafficking and abuse in the city?

We have taken action against police officers involved in protecting drug peddlers and are actively monitoring online drug trade through our social media cell with over 750 staff. We are working closely with the Education Department, Narcotics Control Bureau (NCB), Directorate Revenue Intelligence (DRI), and the Excise Department to spread awareness, gather intelligence, and apprehend hardcore peddlers. We urge educational institutions to report drug misuse cases in schools and colleges.

Q. Beyond your role as a Police Commissioner, what helps you unwind from the demanding nature of your job? A bit about your personal side.

My policing approach is rooted in basics, enhanced by technology. I emphasize on understanding problems and finding solutions through teamwork. Outside of work, I am passionate about travelling, playing tennis, and exploring Karnataka's diverse cuisine.