Network woes: ICICIdirect faces investors’ ire

Users of investment platform ICICIdirect faced difficulty in trading on Wednesday morning due to “unprecedented network issue”, which halted services briefly. However, the services have been resumed. The investment platform faced customers’ ire on microblogging site Twitter, as they complained that ICICIdirect Markets app and website were down.

Investors were greeted with a message on ICICIdirect website, which read that services will not be available to customers till 10 am, February 9. “Dear Customer, ICICIdirect.com will not be available till 9th Feb 2022 10:00 AM.We regret the inconvenience caused.” “Due to an unprecedented network issue, you may face intermittent issues while accessing your ICICIdirect account. We are working to resolve this as soon as possible. We sincerely regret the inconvenience caused,” it tweeted.

The services were impacted till about 9.50 am as several users were unable to login. The issue was resolved before 10 am and functionality was restored. Later, the company tweeted that it has resolved the issue as the website and the app are working normally. (PTI)