‘Act promptly on people’s complaints’

Bt NT Correspondent

Bengaluru: BBMP Chief Commissioner Gaurav Gupta exhorted the officials to take prompt action to redress the grievance of city residents. Addressing a workshop at Puttanna Chetty town hall on Friday, he said that if officials work actively to solve people’s problems, BBMP will earn a good name.

He said that the Sahaaya app has been developed to alleviate local problems. In addition, ‘Fix My Street’ app, ‘Shilt and Tractor’ App are also being developed. He said the problems need to be solved at the source itself.

“There are plenty of abandoned vehicles on the streets and on the roads in the city. BBMP Engineers and the police officers shall jointly launch an evacuation operation,” he said.

Speaking on the occasion, Special Commissioner Tulsi Maddineni, said, “The problems within the BBMP limits can be effectively addressed with the help of technology. BBMP has efficiency to work. The technology should be adequately utilized.”

She said that the Fix My Street app can help fix the issues promptly. The app’s purpose is to respond immediately to the problems prevailing in the streets, she added.

City Police Commissioner Kamal Pant said, “Abandoned vehicles will be cleared according to law after carrying out a joint survey by BBMP and police department, and also after issuing notice to the owners of such vehicles. This will reduce the burden on the police department and will be a model for other cities.”

Fix my street’ app
BBMP’s Fix My Street Mobile and Desktop App has been upgraded to allow people to complain about their street problems, including roadblocks, garbage, streetlights, and other issues.

After citizens log on to our fix my street app, the problems in their area, a complaint with a geo-location photo is sent to the mobile of the authorities concerned. The officer will then visit the site and examine the issue. Information is then sent to the complainant along with a photo of the problem being resolved.